Why is my remote not working?

  1. Check to make sure tvOS is updated to 14.3 or later. Remote will not work with earlier versions.
  2. Press and Hold the MENU and VOLUME UP buttons on the remote simultaneously for at least 5 seconds to put remote into pairing mode. A message will appear on the screen when successful.
  3. Test the remote by pressing the HOME button and seeing if the screen responds.