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- Ensure that the blue ring on the NEVO Portal lights up whenever a control key is pressed on your smart device
- Ensure that the NEVO Portal has clear line-of-sight to all of your home theater equipment
- Ensure that you have correctly added your home theatre equipment to the Nevo App and that the device you wish to control is selected
- Ensure that none of your devices are currently set to RF-CONTROL, which commonly causes the device to ignore IR control which the NEVO Portal requires